What does it take to build a high-performing mortgage experience in today’s market? It starts with leadership that understands every step of the process from the ground up.  

In this episode of Del Talk, Chief Production Officer Delfino Aguilar sits down with Jenn Stears, Regional Manager at Kind Lending. With over 20 years of experience, Jenn has worked in nearly every role in the business—from processor and underwriter to loan officer and branch manager. Today, she leads a growing team with a "client-first" approach that has helped thousands of families achieve homeownership.  

Inside the Episode

We dive into the mechanics of building a high-performing team and what that means for the professionals and families we serve:

• The Power of Experience: How Jenn’s journey through every seat in the mortgage process has shaped her unique approach to production and helping originators grow.  
• Disciplines of Success: Identifying the daily habits and disciplines that separate top producers who consistently grow from those who plateau.  
• The Blueprint for Scaling: The mindset shift required to transition from an individual top producer to a leader capable of building a scalable branch.  
• Mastering Relationships: The vital role of Realtor and referral partnerships and how top originators build these connections differently to ensure consistent production.  
• Culture as a Growth Engine: How to build a high-performing culture that attracts, retains, and develops talent while balancing accountability with support.  
• Personal and Professional Growth: Practical first steps for pushing past fear and self-doubt to achieve long-term financial and professional success.  

Watch the Full Episode

https://youtu.be/C_mSS9D3o6o?si=40QH-sVVwb4MlRiB

Listen on the Go

https://open.spotify.com/episode/2LsxmUyqcM1abno8WDbjXH?si=BpVhj0xGTpCy5QQTnL-gig

Ready to grow your production and lead with purpose? Our team is built on the expertise and leadership you heard in this episode. Stay tuned for more episodes of Del Talk as we continue to explore what it takes to succeed in today's mortgage landscape.

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